Return Policy
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We want you to be happy with your purchase. If after receiving your items you are unsatisfied with your purchase, you can return eligible items within 14 days to receive a refund. Please verify part numbers and/or fitments. If you need assistance with ordering the right parts, please call us before placing your order. There is a 2% fee on any items that are refunded. This fee is not greater than the fee we are charged to process the payment. This fee may be waived if the error is ours. Refunded product must still be in their original packaging and show no signs of installation or wear. See our list of non-eligible items below.
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We reserve the right to cancel any transactions. Should this occur, any money paid will be refunded to the buyer.
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By carrying out any transactions on our site you are agreeing to the terms detailed in this refund policy. This policy is periodically updated, and it is your responsibility to make sure you have read and understand it prior to making any purchase.
We guarantee the accuracy of our fitment charts. If the fitment chart is inaccurate, we will pay return shipping and help you find the right part for your needs. If you have any questions about the parts we offer, feel free to reach out to us Tuesday-Friday 10-6 and Saturdays 10-4 at 330-851-3317.
To process a return:
1. Please contact us at 330-851-3317 or email us at classicamericanthunder@yahoo.com within 14 Days of purchase. Any returns after 14 days will be at our discretion. Exceptions may be made under special circumstances.
2. Repackage the item and ship it back to us. Please include original packaging material, as we will not be able to refund items that are damaged during return shipping. Please make sure the item is shipped with tracking. We will not be able to complete the refund if we do not receive the items.
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3. We process returns the same day that we receive them, but it may take up to 10 days after we receive your items for you to receive your refund depending on your banking institution.
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Items not eligible for return:
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1. Certain Warrantied Products
Some products sold through ClassicAmericanThunder.com have warranties that require the product to be shipped directly back to the manufacturer. Please contact us by phone or e-mail if you need to return a defective product, so we can assist you in returning these items. The manufacturer may require defective items covered on a warranty policy, to be inspected before replacing or repairing them. This may greatly increase the time it takes before you receive a refund for these items.
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2. Opened or Damaged Items
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All items must be in new condition. Any items that show wear or evidence of being installed, will not be refunded. We also will not be able to issue a refund or exchange if the item is damaged during return shipping if it is determined that it was not packaged properly when being returned. We want you to be happy with your purchases, but we can not return products to suppliers or sell them to other customers if you have damaged them.
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3. Electrical Items
Once opened, electrical items cannot be returned, except in the case of a manufacturing defect. This includes plugs, wires, wiring harnesses, pins, radios, modules, coils and other electrical items. Please call us if you are unsure what parts you need, and we will happily help you find them before placing your order. Any electrical items that are found to have been damaged due to improper installation or handling, will not be refunded. Many electrical items require special tools to prevent damage from static electricity. Any items suspected of being damaged due to the buyer not following the manufacturers instructions, will not be refunded.
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4. Seats, Saddlebags, Windshields & Handlebars
Once mounted, these items cannot be returned. All items must be in new condition. Any items that show wear or evidence of being installed, will not be refunded. We also will not be able to issue a refund or exchange if the item is damaged during return shipping if it is determined that it was not packaged properly when being returned. We want you to be happy with your purchases, but we can not return products to suppliers or sell them to other customers if you have damage them. Triple check fitment of these products before ordering them. Call us to verify seat fitment if you are unsure. If you are local to NE Ohio, feel free to stop in as we also have demo seats in our showroom if you would like to try one out before buying, free of charge. Any seats, saddlebags, windshields or handlebars returned for reasons other than defects, will have a minimum 20% restocking fee plus the cost of return shipping.
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5. Gear and Apparel:
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Gear and apparel can be exchanged for like products, otherwise returned gear and apparel will have a minimum 20% restocking fee plus the cost of return shipping.
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5. Special Orders
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We have access to a very large selection of parts. We happily order and ship parts that are not listed on our website. If you have placed a special order, we may not be able to refund your items. If we are able to return them to our supplier, they will most likely charge us a 20% restocking fee, and that fee, along with any other fees we are charged, will be deducted from any refund that you are due.
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6. Cancelled Items:
After payment, there is a 2% fee on any cancelled items, including shipping. This fee is not greater than the fee we are charged to process the payment. Cancelled items that have already shipped from our warehouses, will be refunded on the same terms as stated above.
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If you have any questions concerning the return policy for the sites and services provided by Classic American Thunder Cycle, please contact us through email at ClassicAmericanThunder@yahoo.com, by phone at 330-851-3317, or in person at 26527 State Route 62 in Beloit Ohio.